Fix IPTV Channel Logos Not Showing
When channel logos don't appear in your IPTV app, you see blank spaces, broken images, or generic icons instead of actual channel logos. This is usually a playlist data issue or logo source configuration.
Common Symptoms
- ▸ No logos next to channel names
- ▸ Broken image icons instead of logos
- ▸ Some logos work but many are missing
- ▸ Logos load slowly or not at all
- ▸ Generic placeholder icons for all channels
Why This Happens
- ▸ Playlist doesn't include logo URLs
- ▸ Logo source server is down or slow
- ▸ Logo URLs in playlist are outdated
- ▸ App caching old/broken logo data
- ▸ External logo source not configured
Quick Fixes
Try these solutions first - they resolve most issues.
Refresh playlist to get updated logo URLs
Clear app cache and reload
Configure external logo source (Picon)
Check if playlist includes tvg-logo tags
Ask provider about logo availability
Device-Specific Instructions
Note: Menu paths may vary slightly depending on your app version and device manufacturer.
Amazon Firestick
Refresh playlist
TiviMate > Settings > Playlists > [Playlist] > Update. This reloads logo data
Tip: May fix outdated logo URLs
Clear cache
Settings > Applications > TiviMate > Clear Cache > Restart app
Tip: Clears cached broken logos
Check logo settings
TiviMate > Settings > Appearance > Show logos > Ensure enabled
Tip: May be turned off
External logo source
TiviMate > Settings > Appearance > Logo source > Try different source or add Picon URL
Tip: Alternative logo database
Contact provider
Ask provider if their playlist includes logos (tvg-logo tag in M3U)
Tip: Provider may need to update playlist
Android TV / Nvidia Shield
Refresh data
In IPTV app, update/refresh your playlist to reload logo URLs
Tip: Source of logo data
Clear cache
Settings > Apps > [IPTV App] > Clear Cache
Tip: Removes old logo cache
Check app settings
Look for Logo, Icon, or Appearance settings in your IPTV app
Tip: Ensure logos are enabled
Internet check
Logos load from internet. Ensure device has good connection
Tip: Slow internet = slow logo loading
Alternative source
Some apps allow adding external Picon/logo sources. Check settings
Tip: Third-party logo databases
Smart TV (Samsung/LG)
Refresh playlist
In IPTV app, go to playlist settings and refresh/update
Tip: Reloads logo URLs
Clear app cache
TV Settings > Apps > [IPTV App] > Clear Cache
Tip: Clears corrupted data
Limited options
Smart TV IPTV apps usually have limited logo customization
Tip: Depends on provider's playlist
Slow logo loading
Smart TVs may load logos slowly. Wait for them to populate
Tip: Give it time
Ask provider
Request provider include logos in playlist or provide logo source URL
Tip: Provider-dependent feature
Pro Tips
- ★ Logos are hosted externally - if the logo server is down, logos won't load
- ★ TiviMate allows using external Picon sources for missing logos
- ★ Some providers include logos, others don't - ask before subscribing
- ★ Logos use extra bandwidth - disable on slow connections if not needed
When to Contact Your Provider
- ▶ Ask if playlist includes tvg-logo tags for channel logos
- ▶ Request logo support if not currently included
- ▶ Ask for Picon/logo source URL if they provide one separately
Frequently Asked Questions
Why don't my IPTV channels have logos?
Logos depend on your provider's playlist including logo URLs (tvg-logo tags). Not all providers include this data. You can ask your provider if they support logos, or configure an external Picon source in apps like TiviMate that support this feature.
What's a Picon and how do I use it?
Picons are standardized channel logos used by many IPTV systems. In TiviMate: Settings > Appearance > Logo source > select 'Picon' or add a custom Picon URL. This provides logos even if your provider's playlist doesn't include them. Search online for 'IPTV Picon sources' for URLs.