Fix IPTV EPG Not Showing or Missing TV Guide
When your Electronic Program Guide (TV Guide) doesn't show, displays wrong information, or only works for some channels, the issue is usually EPG URL problems, timezone mismatches, or channel mapping errors.
Common Symptoms
- ▸ TV guide shows 'No information available'
- ▸ EPG is completely blank for all channels
- ▸ Some channels have guide data but others don't
- ▸ EPG shows wrong shows or times
- ▸ Guide data is outdated or days behind
Why This Happens
- ▸ EPG URL not configured or expired
- ▸ EPG source doesn't match your channel list
- ▸ Timezone setting incorrect causing time shift
- ▸ EPG data failed to download completely
- ▸ Channel IDs don't match between playlist and EPG
Quick Fixes
Try these solutions first - they resolve most issues.
Go to EPG settings and tap 'Refresh' or 'Update EPG'
Verify your EPG URL is correct and not expired
Check that your timezone setting matches your actual location
Wait for EPG to fully download - large guides take 5-10 minutes
If using Xtream Codes, EPG should be automatic - just refresh
Device-Specific Instructions
Note: Menu paths may vary slightly depending on your app version and device manufacturer.
Amazon Firestick
Force EPG update
In TiviMate: Settings > EPG > Update EPG. Wait for download to complete (can take 5+ minutes)
Tip: Don't interrupt the download
Check EPG source
Settings > Playlists > [Your Playlist] > EPG source. Ensure it's enabled and has valid URL
Tip: Xtream Codes should auto-provide EPG
Verify timezone
Settings > EPG > EPG time shift. Set to 0, or adjust based on your actual timezone offset
Tip: Wrong timezone shows correct shows at wrong times
Clear EPG cache
Settings > EPG > Clear EPG cache. Then tap Update EPG to re-download
Tip: Removes corrupted guide data
Wait and retry
Large EPG files (7 days of data) can take 10+ minutes to download. Be patient after triggering update
Tip: Check progress in notifications
Android TV / Nvidia Shield
Update EPG
In your IPTV app, find EPG or TV Guide settings and tap Update/Refresh/Sync
Tip: Each app has slightly different location
Add EPG URL
If EPG URL field is empty, get EPG URL from your provider and add it
Tip: Usually ends in .xml or .gz
Check timezone
Settings > Device Preferences > Date & Time > Ensure correct timezone is set
Tip: System timezone affects EPG display
Assign EPG to channels
Some apps require manual EPG assignment: long-press channel > Edit > Select EPG source
Tip: Auto-matching doesn't always work
Try alternate EPG
If provider EPG doesn't work, try third-party EPG sources like epg.best or iptv-org
Tip: May require subscription
Smart TV (Samsung/LG)
Refresh guide
In app settings, look for EPG, TV Guide, or Program Guide section and tap Refresh
Tip: Smart TV apps have limited EPG options
Check EPG setting
Verify EPG is enabled in playlist settings - some apps disable it by default
Tip: Look for EPG toggle or checkbox
Set timezone
TV Settings > General > System > Time > Timezone. Set to your correct location
Tip: Auto timezone sometimes picks wrong zone
Wait for download
After adding playlist, wait 10-15 minutes for EPG to fully download before checking
Tip: Smart TVs are slower at EPG download
Reinstall app
If EPG never works, uninstall and reinstall the IPTV app from your TV's app store
Tip: Fixes corrupted EPG database
Pro Tips
- ★ EPG updates usually happen daily - if guide looks wrong, wait until tomorrow's update
- ★ Xtream Codes connections typically include EPG automatically - no separate URL needed
- ★ If only some channels have EPG, those channels' IDs don't match the EPG source
- ★ TiviMate allows manual EPG assignment - long-press channel and select EPG source
When to Contact Your Provider
- ▶ Provider confirms they include EPG but it never loads
- ▶ EPG URL from provider returns error or empty file
- ▶ Only your account is missing EPG while others have it
Frequently Asked Questions
Why does EPG only work for some channels?
EPG matching is based on channel IDs or names. If a channel's ID in your playlist doesn't match any ID in the EPG source, it won't have guide data. Premium providers usually have better EPG matching. You can manually assign EPG sources in apps like TiviMate.
How often should I update EPG?
Most apps auto-update EPG daily. You can manually update whenever guide data seems wrong or missing. EPG data typically covers 3-7 days ahead, so updating once daily is usually sufficient.