Fix TiviMate Premium Features Not Working
When TiviMate premium features like recording, multiple playlists, or ad-free experience stop working despite having a license, the issue is usually license activation, account sync, or app version problems.
Common Symptoms
- ▸ Premium features greyed out despite having license
- ▸ App shows 'Free version' after previously working
- ▸ Recording option missing or disabled
- ▸ Can only add one playlist instead of multiple
- ▸ Ads appearing even with premium license
Why This Happens
- ▸ License not properly synced with device
- ▸ Google Play account signed out or changed
- ▸ App needs to be updated to latest version
- ▸ Device limit exceeded on TiviMate Companion
- ▸ Cache corrupted preventing license verification
Quick Fixes
Try these solutions first - they resolve most issues.
Open TiviMate Companion app and verify your premium status
Force close TiviMate and reopen it
Check that you're signed into the correct Google account
Update TiviMate to the latest version
Restart your streaming device
Device-Specific Instructions
Note: Menu paths may vary slightly depending on your app version and device manufacturer.
Amazon Firestick
Check companion app
Open TiviMate Companion app on your phone. Verify premium is active and device is listed
Tip: All activations are managed through Companion
Verify device count
In Companion app, check 'My Devices'. Remove old devices if you've hit the 5-device limit
Tip: Premium allows up to 5 devices
Force sync
In TiviMate on Firestick: Settings > Account > Tap on your account to force resync
Tip: Resyncs license with server
Clear TiviMate cache
Firestick Settings > Applications > Manage > TiviMate > Clear Cache. Then reopen app
Tip: Clears corrupted license cache
Reinstall TiviMate
Uninstall TiviMate, restart Firestick, reinstall from Downloader. Login again via Companion
Tip: Fresh install forces new license pull
Android TV / Nvidia Shield
Check Google account
Settings > Accounts > Google. Verify the same Google account used for TiviMate purchase is active
Tip: License tied to Google account
Update TiviMate
Open Play Store > My Apps > Check for TiviMate update
Tip: Old versions may have license bugs
Open Companion app
On your phone, open TiviMate Companion. Verify subscription is active and your device appears
Tip: Can remove/re-add devices here
Clear app data
Settings > Apps > TiviMate > Clear Data. Reopen and sign in through Companion app
Tip: Complete reset of app state
Contact TiviMate support
If still not working, email TiviMate support with your purchase email and device info
Tip: They can manually fix license issues
Smart TV (Samsung/LG)
TiviMate availability
TiviMate is only available for Android-based devices. It doesn't work on Samsung Tizen or LG webOS
Tip: Use Firestick or Android box for TiviMate
Alternative for Smart TV
For Smart TVs, consider IPTV Smarters Pro, Smart IPTV, or SS IPTV instead
Tip: These apps support Smart TV platforms
External device
The best way to use TiviMate on a Smart TV is with an external device like Firestick
Tip: Connects via HDMI
N/A
This issue doesn't apply to Smart TVs as TiviMate isn't available for them
N/A
Consider getting a Firestick 4K or Nvidia Shield for the best TiviMate experience
Pro Tips
- ★ TiviMate Premium is a lifetime license - no recurring fees after initial purchase
- ★ You can use premium on up to 5 devices with one license
- ★ If switching devices, remove old device from Companion app first
- ★ Yearly subscription is cheaper than lifetime if you're unsure about committing
When to Contact Your Provider
- ▶ This is a TiviMate issue, not an IPTV provider issue
- ▶ Contact TiviMate support at [email protected] for license problems
Frequently Asked Questions
How do I transfer TiviMate premium to a new device?
Open TiviMate Companion app on your phone, go to 'My Devices', remove the old device, then install TiviMate on your new device and sign in. The new device will automatically get premium features. You can have up to 5 devices active at once.
I bought premium but it's not activating - what do I do?
First, verify purchase went through in Google Play Store > Account > Purchase History. Then open TiviMate Companion, sign in with same Google account. If device shows in Companion but TiviMate still shows free, clear TiviMate cache and restart the app.